Answered By: Erin Owens
Last Updated: Oct 01, 2015     Views: 105

Users may encounter some issues with the Westlaw database. The following instructions may assist with troubleshooting these issues. Follow the instructions based on your browser:

Microsoft Internet Explorer (versions 9.x and higher)

Mozilla Firefox (versions 3.5 and higher)

Google Chrome (versions 34 and higher)

 

Microsoft Internet Explorer (versions 9.x and higher)

Restore the Internet Explorer Menu Bar.

  1. Click the Alt key on your keyboard to restore the Menu Bar temporarily.
  2. To display the Menu Bar permanently, click View on the Menu Bar, select Toolbars, then check Menu Bar.

Modify Internet Options to resolve printing/downloading issues.

  1. Click Tools on the Menu Bar and select Internet Options.
  2. Click the Privacy Tab and check Turn on Pop-up Blocker.  Click Settings.
  3. Type campus.westlaw.com under Address of web site to allow.  Click Add.
  4. Type *.westlaw.com under Address of web site to allow.  Click Add.
  5. Type print.westlaw.com under Address of web site to allow.  Click Add.
  6. Type web2.westlaw.com under Address of web site to allow.  Click Add.
  7. Type next.westlaw.com under Address of web site to allow.  Click Add. Click Close.
  8. Click the Security Tab and select the Internet Globe
  9. If PC has Windows Vista or Windows 7, verify that Enable Protected Mode is checked.   
  10. Click Trusted sites then click Sites.  Uncheck Require server verification.
  11. Type *.westlaw.com under Add this web site to the zone.   Click Add.  Click Close.
  12. Click Trusted Sites.  If PC has Windows Vista or Windows 7, check Enable Protected Mode. 
  13. Click Custom Level.  Scroll to the Miscellaneous section and enable Display Mixed Content.
  14. Scroll to the Scripting section and enable Allow Programmatic Clipboard Access.
  15. In the Scripting section set Enable XSS Filter to Disable.
  16. Click Okay.  Click Yes if you get a warning screen.  Click Okay.
  17. Click Tools on the menu bar and select Compatibility View Settings.
  18. Type *.westlaw.com under Add this website.  Click Add.  Click Close.

Delete Temporary Internet files and Westlaw Cookies to resolve searching, slowness and sign-on issues.

  1. Click Tools on the menu bar and select Internet Options
  2. Click the General Tab.  In the Browsing History section, click Delete.
  3. Check Temporary Internet Files and uncheck all other options.  Click Delete.
  4. In the Browsing History section, to the right of Delete button, click Settings.
  5. Select Automatically and change the Disk space to use to 50.
  6. Click View Files then click Search at top of the screen.
  7. Click All Files and Folders and type westlaw in the search box.  Click Search.
  8. Delete the Westlaw cookies then click the X to close the window. 
  9. Click Okay.  Click Okay.  Close all Internet Explorer windows.

 

Mozilla Firefox (versions 3.5 and higher)

Modify Options to resolve printing/downloading issues.

  1. Click Open Menu (icon with 3 bars)and select Options.
  2. Click the Content Tab and check the box Block pop-up windows.
  3. Click Exceptions to the right of Block pop-up windows. 
  4. Type campus.westlaw.com under Address of web site.  Click Allow.              
  5. Type print.westlaw.com under Address of web site.  Click Allow.
  6. Type web2.westlaw.com under Address of web site.  Click Allow
  7. Type next.westlaw.com under Address of web site.  Click Allow.  Click Close.  Click Okay.

Clear Cache and remove Westlaw Cookies to resolve searching, slowness and sign-on issues.

  1. Click Open Menu (icon with 3 bars) and select History.
  2. Click clear your recent history and set Time range to clear: to Everything.
  3. Click Details and check cache.  Uncheck the other options.  Click Clear Now.
  4. Click Open Menu  and select Options.
  5. Click on the Privacy Tab, click on “remove individual cookies” and type Westlaw in the Search box.
  6. Select each of the Westlaw cookies then click Remove Cookie.  Click Close.  
  7. Under the Privacy Tab, next to Firefox Will:  select Use custom settings for history.
  8. Verify that Accept cookies from sites and Accept third-party cookies are checked.
  9. Click Exceptions then type westlaw.com under Address of web site.  Click Allow
  10. Type web2.westlaw.com under Address of web site.  Click Allow.
  11. Type next.westlaw.com under Address of web site.  Click Allow
  12. Click Close.  Click Okay.  Close all Firefox windows.

 

Google Chrome (versions 34 and higher)

Modify Internet Options to resolve printing/downloading issues.

  1. Click the Customize icon in the upper right corner then select Settings.
  2. Click Show advanced settings then click the Content settings … button in the Privacy section.              
  3. Scroll down to Pop-ups and click Manage exceptions.
  4. In the box located at the bottom of Hostname pattern column, type campus.westlaw.com.  Set Behavior to Allow.  Press Enter on key board.
  5. In the box located at the bottom of Hostname pattern column, type web2.westlaw.com.  Set Behavior to Allow.  Press Enter on key board.
  6. In the box located at the bottom of Hostname pattern column, type next.westlaw.com.  Set Behavior to Allow.  Press Enter on key board.
  7. In the box located at the bottom of Hostname pattern column, type westlaw.com.  Set Behavior to Allow.  Press Enter on key board.
  8. Click Done to close Pop-up exceptions.  Click Done to close Content settings.
  9. On the Settings page, scroll down to Downloads
  10. Check Ask where to save each file before downloading.
  11. Close all Google Chrome windows.

Clear Cache and remove Westlaw Cookies to resolve searching, slowness and sign-on issues.

  1. Click the Customize icon in the upper right corner then select Settings.
  2. Click Show advanced settings then click the Clear browsing data button in the Privacy section.
  3. In the box next to Obliterate the following items from: select the beginning of time.
  4. Check Cached images and files and uncheck all the other boxes. 
  5. Click the Clear browsing data button.      
  6. Click the Content settings … button in the Privacy section.
  7. In the Cookies section verify that Allow local data to be set is checked.     
  8. Click the All cookies and site data… button.
  9. Type westlaw in the Search Cookies box then click Remove All.
  10. Click Done to close Cookies and site data window.  Click Done to close Content settings window.
  11. Close all Google Chrome windows.

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