Answered By: Erin Cassidy
Last Updated: Oct 01, 2015     Views: 380

UPDATE: Sept 2015 - EBSCO ebooks now support continuous scrolling, so the issue described below should cease to be a problem. Please let us know if you continue to experience "Open/Save" issues with ebooks. 

Each time you turn the page in an EBSCO ebook, you see the pop-up dialog box asking if you want to Open or Save. How annoying! This is not the expected behavior of EBSCO ebooks, but is probably due to a setting in Adobe Reader (or your PDF reader, if you use something other than the standard, free Adobe Reader).

First make sure you have the correct version of Adobe Reader installed on your computer, since EBSCO provides ebooks in Adobe PDF format.

Next, change your settings so that PDFs are opened within your web browser's window.

  1. Get detailed instructions for updating Adobe Reader, if you do NOT have Adobe Acrobat XI installed (most users at home).
  2. Get detailed instructions for updating your browser, if you DO have Adobe Acrobat XI installed (users on campus).
  3. Get detailed instructions for updating Firefox browser settings (go to this page and scroll down to the second set of instructions, under the heading "Firefox Users").

UPDATE 13 Feb 2015: It has come to our attention that the #2 instructions above may not resolve the problem in Internet Explorer on SHSU campus computers. We are busy investigating this issue and will update this page as soon as we have a better answer to the problem. In the meantime, you may wish to use the Firefox browser (available on all campus computers) to view EBSCO ebooks on campus.

Mac users may want to use the Chrome browser instead of Safari, OR may wish to download the Schubert|it PDF Browser Plugin, a third-party plugin that supports in-browser viewing of PDF files and allows Mac users on both Firefox and Safari to avoid pop-ups for each individual page.

Windows 8/8.1 users should use the desktop version of Internet Explorer to view PDFs in the Viewer. The Metro version of Internet Explorer does not support Adobe Reader plug-ins that allow viewing of PDFs.

If this does not address your issue with EBSCO PDFs, you may want to search for other Help topics on the EBSCO Support site: http://support.ebsco.com/

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